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Our Newsletter


Shipping & Returns

Returns Policy

Returns Policy

All returned merchandise must be issued a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. It is recommended all returns be sent back using USPS, UPS, or FedEx where a tracking number is issued.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes:

  • The transit time for us to receive your return from the shipper (5 to 10 business days).
  • The time it takes us to process your return once we receive it (3 to 5 business days).
  • The time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Damaged and Defective Products

If an item(s) you ordered is not operativing properly, or is damaged, please let us know immediately. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Digital pictures are an effective tool for us to quickly resolve any damaged or defective claims. Please email the pictures to customerservice@1800automotivetools.com along with the Order Number.

Shipping Policy

We can ship to virtually any residential street address or commercial street address in the Contiguous United States. Note that there are restrictions on some products due to size and ship location.

Please also note that the shipping rates for many items we sell are weight-based. The weight of such item can usually be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Cancellations

We are unable to cancel an order once it has been processed. All refused shipments are subject to a charge for return shipping and a 20% restocking fee.